Introduction

Welcome to Premier Gardens’ privacy and cookie policy.

Premier Gardens is committed to protecting your privacy. This privacy policy explains how we collect, use, and protect your personal data when you visit our website, www.premiergardens.com. It also tells you about your privacy rights and how the law protects you.

For the purpose of the UK General Data Protection Regulation (UK GDPR), the data controller is Premier Gardens.

What Personal Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

• Identity Data: Includes first name, last name, username or similar identifier, marital status, title, date of birth, and gender.

• Contact Data: Includes billing address, delivery address, email address, and telephone numbers.

• Booking Data: Includes details about your bookings and the services you have requested from us.

• Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us.

• Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

• Usage Data: Includes information about how you use our website, products, and services.

• Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.

• Health Data: In some limited circumstances, we may need to collect information about your health, for example, to accommodate a disability.

How We Collect Your Personal Data

We use different methods to collect data from and about you, including through:

• Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:

  • make a booking for our services;

  • create an account on our website;

  • subscribe to our service or publications;

  • request marketing to be sent to you;

  • enter a competition, promotion, or survey; or

  • give us some feedback.

     

• Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies.

   

• Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources.

Lawful Basis for Processing Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Contract: Where we need to perform the contract we are about to enter into or have entered into with you.

• Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

• Consent: Where you have given us your express consent to do so.

• Legal Obligation: Where we need to comply with a legal or regulatory obligation.

How We Use Your Personal Data

We have set out below a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so.

• To process and deliver your booking including managing payments, fees, and charges.

• To manage our relationship with you which will include notifying you about changes to our terms or privacy policy and asking you to leave a review or take a survey.

• To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).

• To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.

• To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.

• To make suggestions and recommendations to you about goods or services that may be of interest to you.

Data Sharing and Third Parties

We may have to share your personal data with the parties set out below for the purposes set out in the table in the section above.

• Internal Third Parties: Other companies in the Premier Gardens Group acting as joint controllers or processors and who are based in the United Kingdom and provide IT and system administration services and undertake leadership reporting.

• External Third Parties: Service providers acting as processors who provide IT and system administration services.

• Professional advisers: Acting as processors or joint controllers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.

• HM Revenue & Customs, regulators, and other authorities: Acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.

• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Data Protection Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:

• Request access to your personal data.

• Request correction of your personal data.

• Request erasure of your personal data.

• Object to processing of your personal data.

• Request restriction of processing your personal data.

• Request the transfer of your personal data.

• Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us.

Cookie Policy

This website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

Children’s Data

We do not knowingly collect any Personal Data from children under the age of 13. If you are under the age of 13, please do not submit any Personal Data through our Services.

Links to Other Websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to This Policy

We keep our privacy policy under regular review. This version was last updated on 6th of October 2025.

Contact Us

If you have any questions about this privacy policy, please contact us at info@premiergardens.com or by post to Premier Gardens , Dalton House Cottage, Paddock Lane Dalton Newcastle Upon Tyne NE18 0AA